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This Privacy Policy describes our policies and procedures regarding the collection, use, disclosure and protection of your information when you use the Homezy Platform (website, mobile app and related services) operated by Vistec Foods Private Limited (“we”, “us”, “our”).

1. Information We Collect

We may collect the following categories of information:

  • Registration and profile information (name, email, phone number, password, address).
  • Payment and transaction information (billing details, payment method, order history).
  • Device and usage data (device identifiers, browser type, IP address, usage logs, location data when permitted).
  • Communication data (messages with support or Chefs).
  • Optional data you choose to provide (preferences, dietary requirements, reviews).

2. How We Use Your Information

Your information is used to:

  • Provide, operate and improve our Platform and services;
  • Process and fulfil orders, including coordinating with Chefs and delivery partners;
  • Communicate with you via email, SMS or push notifications (transactional or promotional);
  • Prevent fraud or misuse and secure our Platform;
  • Analyse usage trends and personalise your experience;
  • Comply with legal obligations.

3. Sharing & Disclosure

We may share your information with:

  • Homezy Chefs and delivery/logistics partners (for order fulfilment);
  • Payment processors and financial institutions;
  • Service providers (analytics, customer support, marketing);
  • Legal or regulatory authorities when required or to protect rights and safety.
    We do not sell your personal information to third parties.

4. Cookies & Similar Technologies

We use cookies, web beacons and similar tracking tools to:

  • Recognise you when you visit our Platform again;
  • Store your preferences and help streamline your experience;
  • Measure and analyse usage of our Platform;
    You can disable cookies via your browser settings but some parts of the Platform may not function correctly.

5. Data Security & Retention

We maintain physical, electronic and procedural safeguards designed to protect your information from unauthorized access, alteration or destruction.
We retain your information for as long as needed for business purposes, fulfilling orders, legal compliance, dispute resolution and fraud prevention.

6. Your Rights

You have rights in relation to your personal information:

  • Access the information we hold about you;
  • Request correction of inaccurate data;
  • Request deletion of your personal data (subject to legal obligations);
  • Opt-out of marketing communications.
    To exercise these rights or make queries, contact us at the email below.

7. Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18 without parental consent. If we discover that we have collected such information, we will act to delete it.

8. Changes to this Policy

We may update this Privacy Policy periodically. We will post the latest version on the Platform and indicate the last updated date. Your continued use of the Platform constitutes your acceptance of the updated Policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our processing of your data, you may contact us via:
Email: vistecfoods@gmail.com
Address: 6 manek mahal 2nd floor, churchgate. Mumbai 400020.