Skip to content Skip to footer
Contact

Because Homezy offers homemade food via independent Chefs, our Refund Policy takes into account the nature of fresh preparation and delivery. Requests will be considered on a case-by-case basis in accordance with fairness and our operational capacity.

Eligibility for Refunds

Refunds may be considered when:

  • The order was not delivered due to our error or the Chef’s error;
  • Items delivered are clearly incorrect, missing, or materially defective;
  • We determine that a quality or hygiene issue attributable to the Chef or delivery partner warrants a refund.

Non-Eligible Situations

Refunds will generally not be offered when:

  • You change your mind or decide you do not like the food after delivery;
  • Delivery is delayed due to factors outside our control (traffic, weather, address issues);
  • You gave an incorrect address, were unavailable for delivery, or failed to receive delivery;
  • Minor expected variations in taste, portion size or packaging occur, given the home-cooked nature of the food.

How to Request a Refund

If you believe your order qualifies for a refund, please contact our support team via phone (+919817999111) or email (connect@homezyhomechef.com) and provide relevant information (order ID, description of the issue, photos if applicable). We will review and respond with our decision. If approved, refund will be made to the original payment method or as Platform credit as we determine.

Fraud, Repeated Claims & Abuse

We reserve the right to refuse refund requests that appear to be fraudulent, repetitive without merit, or otherwise abusive of our policy. We may also suspend accounts where misuse is detected.

Modifications

We may change this Refund Policy at any time. The latest version will be published on the Platform. Your continued use of the Platform after changes means you accept the updated policy.

RETURN POLICY

Given the fresh, home-cooked nature of Products offered via Homezy, returns of delivered food items are generally not feasible. The following explains our approach.

No Physical Returns

Once a food order is accepted by you at delivery, it cannot typically be returned for safety and hygiene reasons. Our ability to accept returns is extremely limited.

What We Can Do

If there is a major issue (e.g., food is clearly spoiled, major omission or incorrect item), please contact our support team via [email] describing the issue and providing supporting evidence (photos, order ID, etc). We may, at our discretion, offer one of the following:

  • A replacement order (subject to availability)
  • Platform credit or partial refund

Situations Where Return is Not Applicable

Returns will not apply in cases such as:

  • Preference or taste dissatisfaction;
  • Minor temperature or appearance variation due to delivery;
  • Dietary reactions or personal health issues not caused by Chef’s negligence;
  • Delay caused by address or contact issues;
  • Food accepted by you at delivery but reused or reheated.

Modifications

This Return Policy may be updated from time to time, with the latest version published on the Platform. Your continued use of the Platform implies your acceptance of the updated policy.

DISCLAIMER

This Disclaimer applies to your use of the Homezy Platform and your purchase of Products through the Platform.

Marketplace Role

Homezy acts as a platform provider connecting Chefs and Users. We do not manufacture food, control Chef kitchens, or act as the supplier of food. The contract for sale of any Product is strictly between the User and the Chef. Our responsibility is limited to facilitating communication, payment and delivery coordination.

No Endorsement or Warranty

We do not endorse or guarantee Chefs, their food, their kitchens, or their services. We make no warranties (express or implied) regarding fitness for a particular purpose, merchantability, hygiene, taste, suitability, absence of allergens, health outcomes, or legal compliance of any Product.
You use the Platform and order Products at your own risk.

Allergies, Health Conditions & Personal Use

You are responsible for reviewing ingredient lists, dietary suitability, and allergen information before placing an order. We are not liable for allergic reactions, foodborne illness or other health outcomes resulting from consumption of Products ordered via the Platform.

Delivery & Availability

While we facilitate delivery, we do not guarantee that orders will be fulfilled, delivered on time, or meet your expectations. We are not liable for delays, non-delivery, or failure due to Chef stock issues, logistics partner issues, or other external factors.

Use of Platform

We make no guarantee that the Platform will be error-free, uninterrupted, compatible with your device, or free of harmful components (viruses, malware). Your access and use are at your own risk.

Limitation of Liability

To the maximum extent permitted by law, our liability for any event, claim or cause of action is limited to the amount you paid for the specific order in question. We shall not be liable for indirect, consequential, special, punitive or incidental damages, including lost profits, data loss, or business interruptions.

Governing Terms

You agree that these disclaimers and limitations form an essential basis of our agreement with you. They will survive termination of your account or access to the Platform.

Contact Us
Email: vistecfoods@gmail.com
Address: 6 manek mahal 2nd floor, churchgate. Mumbai 400020.